Support

After your payment is confirmed, the order is prepared for delivery. You will receive a Steam Trade Offer containing the purchased item, which you can review and accept directly in Steam.

Your Steam account and trade settings must allow you to receive Trade Offers. If your privacy settings or Steam restrictions prevent trading, delivery may be delayed until the issue is resolved.

Yes. Steam lets you review the item included in the Trade Offer before you accept it. We recommend checking the item details and confirming that they match your order.

Contact our support team as soon as possible. If the order has not yet been processed, we may be able to update the Trade Link. Always double-check your link before confirming an order.

Occasionally, an order may require additional processing, or Steam may temporarily limit trading activity. Check that your Trade Link is active and that your account is able to receive trades. If the offer still does not appear, contact support.

Yes. You can add multiple available items to your cart and complete them together, provided they are still available when your order is processed.

Yes. Product listings include the available information about the skin, so you can review the item before purchasing.

Prices and availability may change as the catalog is updated. The final price applicable to your purchase is shown during checkout before you confirm the payment.

Payments are processed through the payment provider presented at checkout. Sensitive card details are handled by the relevant payment provider and are not displayed as part of your Skin Planet account.

Contact our support team and include your order reference along with a short description of the issue. We will review the order status and help with delivery, payment, or other transaction-related questions.